Customer Care
Returns & Replacements
Clear, fair rules — so you can shop with confidence.
No exchanges
We do not accept exchanges for change of mind or to swap for a different style, colour or item. All sales are final once delivered, except for the two cases below.
Wrong size
If your item doesn't fit, we'll replace it with the same item in the correct size, subject to stock.
Report within 48 hours of delivery.
The customer covers the courier fee for size replacements.
Wrong or defective item
Received a different item from what you ordered, or a damaged one? We'll replace it at no cost to you.
Report within 48 hours with photos.
We cover all delivery costs.
Conditions
- Items must be unworn, unwashed, unaltered and with original tags and packaging.
- For hygiene reasons, inner caps, undergarments and discounted/sale items cannot be returned.
- If a replacement isn't in stock, a refund to your M-PESA number may be issued instead.
How to request a replacement
WhatsApp us your order number and photos
We review and confirm within 24 hours
Return the item and receive your replacement
Still need help?
Chat with us on WhatsApp — we usually reply within a few hours.