Question 1

How do I pay?

Accepted Answer

We accept M-PESA. At checkout, enter your M-PESA number and you'll receive a payment prompt on your phone.

Question 2

How do I track my order?

Accepted Answer

Use the order tracking section on our homepage with your order number.

Question 3

Can I cancel my order?

Accepted Answer

Yes, as long as it hasn't been dispatched. WhatsApp us your order number.

Question 4

How long does delivery take?

Accepted Answer

Nairobi: same or next day. Upcountry: 2 – 4 days.

Question 5

Do you deliver outside Nairobi?

Accepted Answer

Yes, we deliver across Kenya via trusted couriers.

Question 6

How do I choose my size?

Accepted Answer

Check the size options on each product, or WhatsApp us your measurements and we'll advise.

Question 7

Can I exchange an item?

Accepted Answer

No. We don't accept exchanges. We only replace items delivered in the wrong size, or wrong/defective items, reported within 48 hours.

Frequently Asked Questions

Orders & Payment